The Four Pillars of an Exceptional Customer Experience

Superhuman’s Cofounder Vivek Sodera shares his four-pillar strategy to creating an exceptional customer experience.

In this session, Vivek discusses learnings from Superhuman’s viral growth strategy.

Specifically, he covers how to:

– Pick the right company values and how they impact product and customer experience
– Be intentional while engaging with customers and tools that work
– Captivate customers’ attention from the get-go
– Make it easier for customers to get good at using your software so they are more likely to use it
– Determine the right price for your product
– Win rave reviews by making customers feel like VIPs

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